Fix a product or checkout problem
- Missing options: open the product in the app and confirm that the option set was saved.
- Wrong options: apply the correct template, review the draft, and save the product.
- Missing paid extra: check that the linked Shopify product is active, its variant is available, and an unlisted linked product is still published to Online Store.
- Wrong storefront view: confirm that Product options is enabled in the active theme and test a duplicate theme before you publish it.
- Old cart choices: remove the custom product and its extras from the cart, then add it again. The cart does not edit a saved configuration.
- Checkout error: check the selected paid links and checkout protection. Use Settings to check products that need rule repair.
A management-service problem can stop access to Templates, Products, or Settings. It does not prove that Shopify, the storefront theme, or the customer checkout has a problem. Keep the error message and contact support if the problem continues.